Hours: Monday - Friday, 8:00 AM - 5:00 PM

Monarch Medical Management is seeking a full-time Collections Clerk to join our team in Slidell. In this role, you will play a key part in managing outstanding payments, handling client accounts, and ensuring efficient billing processes. The ideal candidate will be organized, detail-oriented, and have a passion for delivering excellent customer service while maintaining professional relationships with clients and patients.

Responsibilities:

• Contact clients to obtain updates on current case status and payment expectations
• Research civil court records and pleadings to track the status of cases in litigation
• Maintain accurate and up-to-date account information, logs, and patient notes
• Respond to inbound calls regarding account balances, billing statements, and payment or reduction requests
• Follow up on accounts associated with attorney-dropped or inactive cases
• Prepare and file medical liens as appropriate to secure payment on accounts
• Collaborate with internal teams and external partners (attorneys, clients) to resolve outstanding balances
• Ensure compliance with company policies and applicable regulations

Qualifications

• High school diploma or equivalent required; additional education in business, healthcare administration, or legal studies preferred
• Familiarity with legal processes, court record research, or lien filing is preferred
• Strong communication and customer service skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple accounts and follow up in a timely manner
• Proficient in Microsoft Office and/or billing systems

Monarch Medical Management is seeking a dependable and compassionate Call Center Representative to join our fast-paced, high call volume healthcare call center. As the first point of contact for our patients, you will be responsible for handling a large volume of incoming and outgoing calls, assisting with appointment scheduling, insurance verification, and supporting patients throughout their care journey.

The ideal candidate thrives in a busy environment, communicates clearly and empathetically, and remains organized under pressure. Strong attention to detail, multitasking ability, and a professional demeanor are essential.

Key Responsibilities

Patient Communication and Support

• Handle a high volume of inbound and outbound calls daily in a courteous and professional manner

• Use approved call scripts to assist patients with scheduling, inquiries, and follow-ups

• Focus on one-call resolution, directing calls or taking detailed messages when needed

Appointment Scheduling and Coordination

• Schedule, reschedule, and cancel appointments in eClinicalWorks (eCW)

• Complete necessary scheduling checklists (such as Ortho Spine or Ortho Extremity)

• Coordinate patient transportation (such as Uber) and confirm logistics

• Follow up on approvals and referrals with attorneys, clinics, and insurance carriers

Patient Records and Insurance Management

• Accurately collect and verify patient demographics and insurance details

• Maintain and update patient accounts, including Workers’ Compensation cases

Administrative Support and Documentation

• Enter, retrieve, and update patient records in electronic health systems

• Manage email communications with attorneys, providers, and internal departments

• Process medical record requests and send necessary documents securely

Compliance and Confidentiality

• Comply with HIPAA, privacy policies, and clinic procedures

• Stay current with healthcare regulations and insurance policy changes

Qualifications

• High school diploma or equivalent required; some college preferred

• Experience handling high call volumes in a healthcare or customer service setting is strongly preferred

• Familiarity with eClinicalWorks and medical terminology is a plus

• Strong multitasking skills and attention to detail

• Proficient in using computer systems and electronic health records (EHR)

• Excellent communication and interpersonal skills

Benefits

• Health, vision, and dental insurance after 60 days

• Paid time off (PTO)

• Continued education opportunities

• Retirement plan options

If you are passionate about helping others and thrive in a dynamic call center environment, we encourage you to apply.

Monarch Medical Management is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.

We are currently seeking a professional, service-oriented Front Desk Coordinator to join our fast-paced chiropractic practice in Westbank. As the first point of contact, you will play a critical role in creating a welcoming and supportive environment for our patients.

Schedule:

This is a full-time position with the following hours:

• Monday, Wednesday, Thursday: 8:45 AM – 6:00 PM
• Tuesday: 6:45 AM – 4:00 PM
• Friday: 8:45 AM – 4:00 PM
• Saturdays: As needed

Key Responsibilities:

• Greet and assist patients and visitors in a courteous, professional manner
• Answer incoming calls promptly and direct appropriately
• Collect co-pays and balances; explain financial obligations to patients
• Register and update patient information; verify insurance eligibility
• Schedule appointments and manage provider calendars
• Ensure efficient patient flow and timely communication with clinical staff
• Maintain patient records and ensure availability of treatment information
• Uphold privacy and confidentiality protocols (HIPAA compliance)
• Provide translation for Spanish-speaking patients (preferred)
• Cross-train with medical assistant duties as needed
• Perform additional administrative duties as assigned

Qualifications:

• High school diploma or equivalent; some college preferred
• Minimum 2 years of customer service or front desk experience, preferably in a healthcare setting
• Bilingual (Spanish) is a plus
• Strong organizational, communication, and multitasking skills
• Positive, professional attitude with attention to detail

Benefits:

• Health, Dental, and Vision Insurance (eligible after 60 days)
• Continued Education Programs
• Paid Time Off (PTO) and Paid Holidays
• Retirement Plans

Location: Metairie, LA (ONSITE)

About the Role

Monarch Medical Management, a multispecialty medical management organization, is seeking an experienced Medical Billing Specialist with strong expertise in orthopedics, neurology, pain management, physical therapy, and chiropractic services. This role is essential to ensuring accurate charge capture, clean claim submission, denial resolution, and overall revenue integrity.

We’re looking for someone detaildriven, proactive, and highly knowledgeable in CPT, ICD10, HCPCS, payer rules, and documentation requirements.

Core Responsibilities

Charge Review & Claim Submission

• Review daily charges for accuracy, completeness, and supporting clinical documentation.
• Validate CPT, ICD10, HCPCS, modifiers, units, laterality, and provider documentation requirements.
• Submit clean claims for:
• Orthopedic evaluations and procedures
• Physical therapy services
• Chiropractic services
• Interventional pain injections and procedures
• Neurology office visits, diagnostics, and procedures
• Ensure claims meet payerspecific billing rules, medical necessity edits, and authorization requirements.
• Identify missing documentation prior to claim submission.

Documentation & Surgical Note Review

• Review operative reports, procedure notes, therapy notes, chiropractic treatment plans, and neurology diagnostic documentation.
• Interpret surgical and procedure terminology to ensure accurate charge capture.
• Review injection reports, fluoroscopy guidance, nerve blocks, EMG/NCV, EEG, and other specialty diagnostics.
• Confirm documentation supports billed levels of service and procedural coding.
• Communicate documentation deficiencies to providers, MAs, therapists, and clinic leadership.

Denial Management & AR FollowUp

• Work denied, rejected, and underpaid claims promptly.
• Investigate denial causes including coding errors, authorization issues, medical necessity, timely filing, COB, bundling edits, and documentation gaps.
• Prepare appeals with supporting medical records and operative notes.
• Track payer trends and escalate recurring denial patterns.
• Maintain assigned AR buckets within company expectations.

Payment Reconciliation & Revenue Integrity

• Review EOBs/ERAs for payment accuracy.
• Identify underpayments, payer discrepancies, and contractual variances.
• Assist with credit balances and refund review.
• Ensure correct allocation of payments by specialty and rendering provider.
• Support leadership in identifying revenue leakage opportunities.
• Assist with monthend close and unresolved aging review.

CrossDepartment Collaboration

Work closely with:

• Providers
• Clinical teams
• Front desk
• Authorization department
• Workers’ compensation teams
• Medical records
• Call center
• Revenue cycle leadership

Communicate payer updates, documentation requirements, and support workflow improvements that increase clean claim rates.

Qualifications

• CPC or CCS certification required.
• 3–5 years of billing and/or coding experience in orthopedics, neurology, pain management, PT, or chiropractic services.
• Proficiency with EHR and medical billing software.
• Strong analytical skills, attention to detail, and effective communication.

Benefits

• Health, dental, and vision insurance
• Retirement plans
• Paid time off
• Continuing education opportunities

We are currently seeking a professional, service-oriented Front Desk Coordinator to join our fast-paced chiropractic practice in Slidell. As the first point of contact, you will play a critical role in creating a welcoming and supportive environment for our patients.

Schedule:

This is a full-time position with the following hours:

• Monday, Wednesday, Thursday: 8:45 AM – 6:00 PM
• Tuesday: 6:45 AM – 4:00 PM
• Friday: 8:45 AM – 4:00 PM
• Saturdays: As needed

Key Responsibilities:

• Greet and assist patients and visitors in a courteous, professional manner
• Answer incoming calls promptly and direct appropriately
• Collect co-pays and balances; explain financial obligations to patients
• Register and update patient information; verify insurance eligibility
• Schedule appointments and manage provider calendars
• Ensure efficient patient flow and timely communication with clinical staff
• Maintain patient records and ensure availability of treatment information
• Uphold privacy and confidentiality protocols (HIPAA compliance)
• Provide translation for Spanish-speaking patients (preferred)
• Cross-train with medical assistant duties as needed
• Perform additional administrative duties as assigned

Qualifications:

• High school diploma or equivalent; some college preferred
• Minimum 2 years of customer service or front desk experience, preferably in a healthcare setting
• Bilingual (Spanish) is a plus
• Strong organizational, communication, and multitasking skills
• Positive, professional attitude with attention to detail

Benefits:

• Health, Dental, and Vision Insurance (eligible after 60 days)
• Continued Education Programs
• Paid Time Off (PTO) and Paid Holidays
• Retirement Plans

The ideal candidate provides excellent customer service, communicates professionally with patients and staff, and can confidently multitask while managing a busy front desk.

Responsibilities

• Greet and check in/check out patients professionally and efficiently
• Schedule appointments and manage high-volume inbound calls
• Verify and update patient information
• Maintain accurate patient records and confidentiality
• Coordinate with providers and clinical staff across departments
• Support daily front office operations in a fast-paced clinical setting

Orthopedic/Spine Front Desk Responsibilities Include:

• Coordinating appointments across multiple providers
• Managing referrals, authorizations, and follow-up scheduling
• Assisting patients with imaging and specialty appointment coordination

Qualifications

• Previous medical front desk, receptionist, or customer service experience preferred
• Bilingual in Spanish and English is a HIGHLY PREFERRED.
• Strong communication and multitasking skills
• Comfortable working in a fast-paced environment
• Experience with EHR/EMR systems preferred
• Professional, reliable, and team-oriented

Benefits

• Competitive pay
• Paid time off
• Health insurance options
• Supportive team environment
• Opportunity for long-term growth

This is a fast-paced position managing a high volume of cases, so strong organization and follow-through are a must.

What You’ll Do

• Prepare and submit medical documentation and authorization requests to workers’ compensation insurance carriers
• Complete and manage Louisiana state forms (1009s and 1010s) with full supporting documentation
• Track deadlines and ensure compliance with Louisiana Workers’ Compensation guidelines and timelines
• Investigate and appeal denied or modified treatment requests, collaborating with physicians when needed
• Communicate treatment recommendations and medical necessity to insurance carriers
• Serve as a liaison between physicians, insurance adjusters, attorneys, and patients
• Maintain detailed and accurate documentation of all case activity
• Coordinate approved care, including referrals and follow-up with outside providers
• Obtain missing medical records and verify patient account setup
• Act as a point of contact for patients regarding workers’ compensation processes
• Provide training and guidance to staff on WC-related procedures
• Stay up to date on Louisiana WC regulations and changes

What You Bring

• Previous experience with workers’ compensation cases (Louisiana experience strongly preferred)
• Knowledge of LAWC, Maritime, Jones Act, Longshoreman, and Department of Labor WC processes
• Familiarity with CPT codes and medical terminology
• Strong understanding of authorization, documentation, and appeals processes
• Excellent organizational and time management skills
• Strong communication skills and ability to work with multiple stakeholders
• Ability to manage a high volume of cases with accuracy and efficiency

Benefits

• Competitive pay (based on experience)
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) retirement plan
• Opportunities for growth and advancement
• Stable Monday–Friday schedule (no weekends)

We are looking for someone who is organized, dependable, and comfortable working in a fast-paced administrative environment.

Responsibilities

• Answer incoming calls promptly and professionally
• Manage and respond to telephone encounters throughout the day
• Open, process, and scan incoming mail
• Post checks and payments received through the mail as needed
• Update patient case status in detail throughout the litigation process until completion
• Communicate with internal departments when additional information is needed
• Send attorney statements when requested
• Confirm outstanding balances with attention to accuracy and completion
• Print and forward billing statements
• Print and submit reduction requests for approval prior to completion
• Collect payments via credit card when applicable
• Manage collections on concluded cases
• Process approved discounts and reductions to bills
• Ensure new patient accounts are placed in the correct collection status monthly

Qualifications

• Previous accounting, billing, or administrative experience preferred
• Strong attention to detail and organizational skills
• Ability to multitask and manage deadlines in a fast-paced environment
• Professional communication skills, both written and verbal
• Experience in medical billing, legal billing, or collections is a plus

Benefits

• Medical, Dental, and Vision Insurance (after 60 days of employment)
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with company match
• Opportunities for growth and advancement

As a Therapy Technician, you'll assist in delivering therapy treatments, maintain a clean and organized workspace, and help create a positive experience for our patients.

Responsibilities:

• Assist chiropractors and physical therapist during therapies and exams

• Prepare treatment rooms and maintain cleanliness

• Direct patients and help manage clinic flow

• Administer and supervise therapies such as:

o Cold laser

o Spinal decompression

o Electrotherapy

o Hot/cold packs

o Rehab exercises

• Communicate effectively with staff and providers

• Maintain patient confidentiality in line with HIPAA

• Support general clinic operations

Qualifications:

• High school diploma or equivalent

• 1+ year of customer service or administrative experience preferred (healthcare experience a plus)

• Strong communication and organizational skills

• Professional, courteous, and dependable

• Willingness to learn and work as part of a team

• Pay: $14–$16/hour, based on experience

• Health, vision, and dental insurance (after 60 days)

• Paid time off and paid holidays

• Retirement plan options

• Continued education and training opportunities

We are seeking a motivated and detail-oriented Human Resources Recruiter to support full-cycle recruiting efforts across the organization. This is a full-time, onsite position located in Metairie. The Human Resources Recruiter is responsible for identifying, attracting, and securing qualified talent while ensuring a smooth and professional candidate experience from initial contact through onboarding.

The ideal candidate is organized, proactive, and comfortable managing multiple priorities in a fast-paced environment while maintaining a high standard of professionalism and communication.

Key Responsibilities

Full-Cycle Recruiting

• Manage full-cycle recruitment for assigned positions, including sourcing, screening, interviewing, and selection
• Source and attract qualified candidates through job boards, referrals, networking, and other recruitment strategies
• Review resumes and applications to assess qualifications and role fit
• Conduct structured interviews to evaluate experience, skills, and cultural alignment
• Perform reference checks to verify employment history and credentials
• Coordinate and schedule interviews between candidates and hiring managers
• Communicate interview feedback and hiring recommendations to support decision-making
• Follow up with new hires to ensure a smooth onboarding transition and gather feedback on their experience

Onboarding & HR Support

• Prepare new hire folders and ensure all onboarding documentation is completed accurately and timely
• Conduct new hire orientation and ensure employees are effectively introduced to company policies, procedures, and expectations
• Assist the Human Resources Manager with additional HR projects as needed
• Stay current on recruitment trends and best practices to improve hiring processes

HR Operations Support

• Conduct employee exit interviews and document feedback to support retention and process improvement
• Maintain employee anniversary and birthday tracking to support recognition and engagement efforts

Benefits

• Medical, dental, and vision insurance
• Paid time off (PTO) and paid holidays
• 401(k) retirement plan
• Opportunities for professional growth and development
• Supportive and collaborative work environment

LA Health Solutions is a multisite healthcare organization dedicated to providing high-quality patient care across physical medicine, pain management, diagnostic imaging, therapy, and outpatient procedural services. Our team works collaboratively to deliver efficient, patient-centered care in a supportive and professional clinical environment. We are committed to offering excellent service, modern medical practices, and a team culture that values communication, growth, and compassion.

Introduction:

We are seeking a compassionate and skilled Registered Nurse to join our team and provide high-quality care to our patients. The Registered Nurse will assess patients' health needs, develop and implement care plans, and provide ongoing support and monitoring to ensure that patients receive the best possible care. The successful candidate will have excellent communication skills and be able to work collaboratively with other healthcare professionals.

Responsibilities:

• Assess patients' health needs and develop and implement care plans

• Administer medications and treatments as prescribed

• Monitor patients' vital signs and report any changes to the appropriate staff member

• Communicate with patients and families to provide education and support

• Collaborate with other healthcare professionals to coordinate care and ensure continuity of treatment

• Document patients' progress and outcomes using electronic medical records

• Stay up-to-date with current research and best practices in nursing

• Participate in professional development opportunities to maintain and improve skills

• Other duties as assigned

Qualifications:

• Bachelor's degree in Nursing

• Current state license as a Registered Nurse

• Minimum of 1 year of experience as a Registered Nurse

• Excellent communication and interpersonal skills

• Ability to work collaboratively with other healthcare professionals

• Strong problem-solving and critical thinking skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

LA Health Solutions

Full-Time | Non-Exempt | Metairie, LA

About Us

Monarch Medical Management supports a network of specialty medical practices throughout the Greater New Orleans area, including Orthopedics, Neurology, Pain Management, MRI Imaging, Chiropractic Care, and Physical Therapy. We are committed to delivering exceptional patient care through teamwork, professionalism, and operational excellence.

Position Summary

We are seeking an experienced Medical Assistant to support providers and patients in a fast-paced specialty practice. The ideal candidate is organized, dependable, and committed to delivering excellent patient care while maintaining accurate clinical documentation and efficient workflow.

Responsibilities

• Triage and room patients, obtaining vital signs, medical histories, and other clinical information.
• Prepare patients for examinations and procedures.
• Accurately document patient information in the electronic medical record (EMR).
• Review medications, verify allergies, and update patient records.
• Assist providers during patient visits and support efficient clinic operations.
• Communicate provider instructions, prescription refill requests, and test results to patients as directed.
• Process laboratory and radiology results.
• Provide patient education and after-visit instructions.
• Maintain clean, stocked, and organized exam rooms while ensuring HIPAA compliance.
• Travel to surrounding clinic locations as needed to support practice operations.
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Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of hands-on Medical Assistant experience in a physician office, clinic, or specialty practice required.
• Medical Assistant certification is not required.
• CPR certification preferred.
• Experience in Orthopedics, Neurology, Spine, or Pain Management is a plus.
• Experience with eClinicalWorks (eCW) preferred.
• Bilingual Spanish-speaking candidates are encouraged to apply.
• Reliable transportation and willingness to travel between clinic locations required.

Schedule

Monday – Friday | 8:00 AM – 5:00 PM

Occasional travel to clinic locations in Slidell, the Westbank, and Baton Rouge. Mileage reimbursement provided.

Benefits

• Medical, Dental, and Vision Insurance (eligible after 60 days)
• Paid Time Off (PTO)
• Retirement Plan Options
• Continuing Education Opportunities

Join a team dedicated to providing high-quality patient care and supporting positive outcomes across multiple specialty practices throughout the Greater New Orleans area.